Patient Satisfaction and Outcomes
We are proud of our high patient satisfaction scores.
On a scale of one to five, our patients say:
I feel better now than when I was admitted.
My treatment goals and needs were met.
Overall I was very satisfied with my treatment.
Survey data was collected from January to June, 2022. The survey was conducted through the CQI+ Outcomes Measurement System, which benchmarks patient satisfaction data for over 350 psychiatric hospitals.
Parent and Family Advisory Council
Focusing on service excellence by improving the parent/guardian experience
To improve satisfaction for our parents, guardians and referral sources, Cumberland Hospital has created a Parent and Family Advisory Council. The goal of this council is to enhance awareness and transparency for all those whom we serve.
Cumberland Hospital strives to be the provider of choice because we are passionate about providing superior quality care for each patient we are privileged to serve. Many of our patients face complex health challenges and we work hard to help them lead the fullest lives possible. We are very aware that behind every patient are families and loved ones who also need support.
Our goals:
- Solicit the voice of the patient
- Proactively capture feedback, identify areas of opportunity
- Define our focus
- Turn goals into outcomes
- Provide a resource to parents and families
We are here to support you.
If you have any questions, contact:
Sherry Green-Henry (Patient Advocate)
[email protected]
804-966-1661
Allison Dillow
[email protected]